Originality.ai Refund Policy

Originality.ai Inc. provides refunds, upon request and at our own discretion, which are applicable to the following pricing options:

• Pay as you go (one-time payment)
• Pro (monthly or annual payment)
• Enterprise (monthly or annual payment)

Learn more about current pricing on our pricing page.

If a refund is processed for any of the above-noted pricing plans, all remaining credits in the associated account will automatically expire and be invalid. 

To continue using Originality.ai, you will need to complete payment for a new Originality.ai pricing plan.

Subscription Terms

By purchasing a Pro or Enterprise subscription to Originality.ai, you agree to recurring billing at the interval you selected (e.g., monthly, annually) until you cancel. 

By making a purchase through the Pay as You Go plan, you agree to a one-time payment processed on the date of purchase.

Cancel at Any Time

You may cancel your Originality.ai subscription at any time. Once you cancel, your monthly credits and features will be available until the end of the current subscription.

For more information, visit our guide on How to Cancel Your Subscription.

Transparency and Fairness

Originality.ai Inc. is committed to maintaining transparency and fairness while supporting customers and protecting the integrity of our services.

We strive to clearly communicate the terms of our billing and refund practices at the time of purchase, during onboarding, and in our support documentation. 

Our policy is designed to be easily understood, with no hidden fees or ambiguous terms. If you have questions at any point, our support team is available to provide clear explanations and guidance.

Credit Expiry

“Pay As You Go” credits are purchased via a one-time payment and expire 2 years after the purchase date (if unused). 

"Pro" & "Enterprise" credits are available via a monthly subscription and expire at the end of your monthly billing cycle.

Refund Eligibility

Refunds are reviewed on a case-by-case basis, and a partial or full refund may be granted at our discretion for the following reasons:

• Service disruptions
• Billing errors
• Any other reason we see fit

Please note that refunds are provided on an as-needed basis and at the discretion of the Originality.ai team. 

We prioritize communicating about the refund with you in a timely manner. You’ll hear back from our customer support team in a prompt manner.

How to Request a Refund

Step 1: Submit a refund request by contacting support.

When you submit a refund request, you must include the following information:

• Name/Email
• Reason for refund
• If you are requesting a full refund to your initial method of payment, or an account credit (which may be available and is determined on a case-by-case basis)

Once we receive your request, our team will reach out to you.

Step 2: After reviewing your refund request, the refund will be processed and applied to the original payment method used during purchase.

Is your refund late or missing?

First, if you haven’t received a refund yet, check the account associated with your primary method of payment. It may take time for the refund to process.

If you haven’t received the refund within 30 days after our support team has applied it to your account, please contact us. 

Changes to This Policy

We amend this Refund Policy from time to time and reserve the right to modify the policy at any time. If the Date of Last Amendment is later than the last time you read it, please review this Policy again.